You may recall my post about a pair of vegan dress shoes I ordered from Alternative Outfitters. They are crap! Though they are one of the cheapest vegan dress shoes to be found online, they are worthless. Do not buy them.
I had hoped to get at least a year or perhaps two out of them, but what I got instead was a few weeks. I thought it only fair to allow Alternative Outfitters to respond to my complaint before I reviewed the shoes here. Below is the letter I wrote to their customer care centre:
Below is their reply:
On January 27th, 2010 I picked up my vegan Princeton dress shoes from the post office. I was quite excited about them and they felt comfortable for a couple of weeks.
This is pathetic! I have used these shoes under very gentle conditions for only four or five weeks and found them broken and useless.
I wrote about these shoes on my Vegan Miscellanies when I first got them and now have nothing good to say about them. I need to share with people how these turned out, but I wanted to write to you first. Please make this right.
We are sorry to hear about the condition of your shoes. We have sold a lot of these shoes and have not had any problems with them. In any case, we would be happy to offer you a replacement pair, or if you’re feeling weary about receiving another pair of the same shoes, we could always issue you a store credit to be applied toward a future purchase. Also, it would not necessary to return the damaged shoes back to us.
Please let us know what you would like to do. We apologize for the inconvenience this has caused you.
I chose to accept the store credit, though I haven't yet decided on what to get with it. I thought it was decent of Alternative Outfitters to at least offer me a store credit. I am nervous about trying another pair of shoes and I don't really like the idea of having to pay the shipping, handling and taxes on whatever I do buy. When the shoes arrived, those things together were almost half the cost of the shoes themselves (the order came from Pasadena, CA all the way to Hamilton, ON).
If anyone has any suggestions on what is a safe and decent product to order for about fifty bucks, please let me know.